Privacy policy

AGENCY SALES PRO – PRIVACY POLICY

This Privacy Policy applies between you, the User of this Website, and Agency Sales Pro, the owner and data controller of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website and any Services or Systems therein.

1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:

“Account” means collectively the personal information, payment information and credentials used by Users to access content and/or any communications system on the Website.

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website.

“Cookie” means a small text file placed on your computer or device by Agency Sales Pro when you visit certain parts of this Website. This allows us to identify recurring visitors and analyse browsing behaviour.

“Data” means all information that you submit to the Website, including but not limited to Account details and information submitted through any Services or Systems.

“Agency Sales Pro” means Agency Sales Pro, Yew Tree Farm Mansfield Road, Hasland, Chesterfield, S41 0JL, United Kingdom.

“Service” means any online facilities, tools, services or information that Agency Sales Pro makes available through the Website.

“System” means any online communications infrastructure made available through the Website, including but not limited to email systems, messaging tools and support functions.

“User” / “Users” means any third party accessing the Website who is not employed by Agency Sales Pro and acting in the course of their employment.

“Website” means www.agencysales.pro and any associated subdomains.

2. Data Collected
We may collect the following Data:

• Name
• Job title and profession
• Contact information including email address and telephone number
• Business information relevant to your role or organisation
• Demographic information such as postcode, preferences and interests
• Payment information (processed securely via third-party providers; we do not store full card details)
• IP address (automatically collected)
• Browser type and version (automatically collected)
• Operating system (automatically collected)
• Website usage data including pages visited, referring URLs and exit paths (automatically collected)
• Cookie data

3. Our Use of Data
3.1 We process your Data in accordance with UK GDPR and applicable data protection laws.
3.2 Your Data is used for the following purposes:
• Providing access to courses, content and programme materials
• Managing your Account and login credentials
• Processing payments, subscriptions, refunds and chargebacks
• Fraud prevention and payment verification
• Delivering customer support and communications
• Improving our products, services and user experience
• Sending service-related communications (e.g. course access, updates, account notifications)
• Sending marketing communications where you have provided consent
• Internal record keeping and operational analysis
3.3 We will not sell your personal Data to third parties.

4. Legal Basis for Processing
We process your Data under the following lawful bases:
• Performance of a contract (to deliver purchased courses and services)
• Legitimate interests (to operate, improve and secure our business)
• Consent (for marketing communications)
• Legal obligation (to comply with applicable laws and regulations)

5. Data Retention
We retain your Data only as long as necessary:
• Account data: retained while your account remains active
• Financial transaction records: retained for up to 6 years for legal and tax purposes
• Marketing data: retained until you withdraw consent or after a period of inactivity
• Support and communication records: retained for operational and service improvement purposes

6. Third Party Services
We use trusted third-party providers to operate our business, including:
• Payment processors (e.g. Stripe, PayPal)
• Learning platform provider (LearnWorlds) to deliver course content, track progress, and manage accounts
• Email and marketing platforms
• Analytics providers (e.g. Google Analytics)
These providers process Data only as required to deliver their services and are contractually obligated to comply with data protection laws.

7. Data Sharing and International Transfers
7.1 We do not share your Data with third parties for marketing purposes without your consent.
7.2 Where Data is processed outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
7.3 By using this Website, you acknowledge that your Data may be processed internationally in accordance with this Policy.

8. Controlling Your Data
You have the right to:
• Access the personal Data we hold about you
• Request correction of inaccurate Data
• Request deletion of your Data (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
You can exercise these rights by contacting us using the details in Section 14.

9. Your Right to Withhold Information
9.1 You may access parts of the Website without providing personal Data.
9.2 To access full Services, including courses and accounts, you will be required to provide certain Data.
9.3 You may control Cookie usage through your browser settings.

10. Security
We implement appropriate technical and organisational measures to protect your Data, including:
• Secure hosting infrastructure
• Encrypted data transmission (SSL)
• Restricted system access
• Use of trusted third-party providers

11. Cookies
11.1 This Website uses Cookies to improve user experience and analyse performance.
11.2 Cookies may be used for:
• Website functionality
• Analytics and performance tracking
• Marketing and retargeting
11.3 You can manage or disable Cookies through your browser settings.

12. Children
This Website is not intended for individuals under the age of 18 and we do not knowingly collect Data from children.

13. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and your continued use of the Website constitutes acceptance of those changes.

14. Contacting Us
If you have any questions regarding this Privacy Policy or your Data, you may contact us at:
Email: support@agencysales.pro
Website: www.agencysales.pro
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your Data has been handled incorrectly.
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